![]() ![]() Enter the mobile number you registered for account recovery. ![]() If you failed to provide any required information, we will reject your request for unbinding or resetting your Google 2FA. torontomu login page, click Ive deleted the authenticator app/lost my phone and am locked out. If you did not complete the Identity Authentication (KYC) for your BitMart account and you have a total balance greater than 0.1 BTC, you MUST provide the information mentioned in #3 above. Submit all your documents and information via the Support Center: Click here to submit a support ticket. A valid phone number or email address so that our customer support can contact you if needed. We highly recommend that you provide as much information as possible so that we can process your request faster.ĥ. You MUST provide at least one information. Information about the token name with the most assets in your BitMart account OR any deposit and withdrawal records. 20190601 (yyyy/mm/dd), requesting to unbind Google 2FA in my BitMart accountĤ.The sync only affects the internal time of your Google. To sign in, you can use your verification codes. On the next screen, the app confirms the time is synced. In the top right, select More Time correction for codes Sync now. Date and an explanation of your request MUST be included in the note, please see the example below: If your code is still incorrect, sync your Android device: On your Android device, open the Google Authenticator app.Photo, ID number, and the note must be legible.) Microsoft Authenticator offers more authentication methods, including time-based codes, push notifications, and biometrics, while Google Authenticator only offers time-based or counter-based codes. A photo of you holding the front of your ID Card, and a note clarifying your support request. For example, if you want to change your phone number, select Test Message (SMS)and add a new phone number. It provides an additional layer of security by requiring users to provide a unique code along with their regular login credentials. Select the method you prefer and choose Add. Google Authenticator is a two-factor authentication app that generates time-based one-time passwords (TOTP). (Images and ID number must be legible.)ģ. To update your 2-step verification method, add a new one before removing the old one. The phone number or email address you use to register on BitMart.Ģ. To start, make sure you have the following documents and information with you:ġ. You need to submit a support ticket to unbind or reset your Google 2FA. For 2FA to function properly, the date and time on the device on which you are logging in to Proton Mail must be exactly the same as those of the device where you receive your 2FA code. In most cases, 2FA fails because the time on each device is not synchronized. If you accidentally lost access to your email, phone, or Google Authenticator, please follow the instructions below to reset your Google 2FA. Two-factor authentication (2FA) is not working. ![]()
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